And what about your Service Advisors and Parts Advisors?
At the start of each day your Service Advisor (or Service Manager) can log in to the EVHC system and find a list of jobs for the day already imported from your DMS. These they can can easily assign to a mechanic, selected from a drop-down list. From EVHC’s diary they will also see a list of deferred work items that are now due and ready to be followed up, to see if your customer would like to go ahead with the work. This of course is a great way to build and maintain customer engagement, and bring in additional, ethical revenue for your service department.
Once your mechanic completes and signs off a Visual Health Check on their mobile device, your Service Advisor receives an automatic email notification to let them know that the job is complete. They can then quickly and easily price up red and amber items, and call your customer to talk through what has been found.
Your customer gets a clear picture of what work is required now, and what’s likely to be needed in the coming months. Your Service Advisor can select outcomes for all of the work items discussed. Sold work can be undertaken there and then. Deferred work is entered into the EVHC diary, with a due date for reminders. Both customer and Service Advisor receive automatic notifications when that work becomes due. For any items not sold on the day, the Service Advisor can indicate why, which provides valuable business intelligence and enables you to identify and fix any process related issues.
When your customer arrives to pick up their vehicle you can present them with a beautifully formatted report which shows all of the immediate and deferred work items found, each categorised with easily recognisable icons for the categories that the immediate and deferred work falls under. The reports can also be configured to show all of the green items that were found, so demonstrating that providing a superior standard of service is your top priority.